Return & Store Credit Policy
At Tré & Co, every collection is thoughtfully curated with quality, confidence, and timeless style in mind. We hope you love every piece you choose. If something isn’t the perfect fit, we’re happy to offer store credit so you can find something you truly love.
Return Requests
To ensure a smooth return experience, customers must create a Tré & Co account before submitting a return request. This is a one-time setup that allows you to conveniently manage your returns and store credit.
All returns must begin by submitting a Return Request through your account on our website. Return requests must be submitted within 30 days of the delivery date and approved by our team before any merchandise is returned.
Returns mailed without an approved Return Request will not be accepted or processed. Please do not send items back until your return request has been reviewed and approved.
Returns
Eligible merchandise may be returned within 30 days of delivery for store credit only.
To qualify for a return, items must:
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Be unworn, unwashed, and unused.
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Have all original tags attached.
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Be free of makeup, deodorant, perfume, pet hair, stains, or any signs of wear.
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Be returned in the original packaging.
Items that do not meet these requirements will be returned to the customer and will not qualify for store credit.
Store Credit
Tré & Co does not offer cash refunds or refunds to the original method of payment.
Once your return has been received, inspected, and approved, a Tré & Co store credit will be issued via email. Store credit may be used toward any future purchase and does not expire.
Final Sale Items
The following items are considered Final Sale and cannot be returned or exchanged:
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Sale and clearance merchandise
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Gift cards
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Items marked as Final Sale
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Accessories and jewelry
Damaged or Incorrect Items
We carefully inspect every order before it ships. If you receive a damaged item or an incorrect item, please submit a Return Request and contact us within 7 days of delivery at info@shoptreandco.com.
Please include your order number and clear photos of the item so our team can review and resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or the item arrived damaged.
For your protection, we recommend using a trackable shipping service. Tré & Co is not responsible for returns that are lost or damaged while in transit.
Need Assistance?
If you have any questions regarding your return, our team is happy to assist.
Email: info@shoptreandco.com