FAQs
Shop tre & Co.
Frequently Asked Questions (FAQ)
Welcome to the Tre & Co. FAQ section! Here, we’ve compiled answers to some of the most common questions to help you better understand our brand, products, and policies. If you don’t find the information you’re looking for, feel free to reach out to us directly.
What is Tre & Co. all about?
Tre & Co. is a fashion brand dedicated to creating timeless, elegant designs that celebrate individuality and self-expression. We focus on craftsmanship, creativity, and sustainability to offer pieces that inspire confidence and align with values that matter.
Where is Tre & Co. based?
We are proudly based in [insert location], where all our designs are thoughtfully created with a focus on quality and sustainability.
How can I place an order?
You can shop directly through our website. Simply browse our collections, add your favorite items to your cart, and proceed to checkout. If you encounter any issues, our customer support team is here to help.
Do you ship internationally?
Yes, we offer international shipping! Shipping rates and delivery times vary depending on your location. You can find more details during the checkout process.
How long does shipping take?
Shipping times depend on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery times range from 3-10 business days for most destinations.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email so you can monitor its progress.
What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, we accept returns within 30 days of delivery, provided the items are unworn, unwashed, and in their original condition with tags attached. Please note that sale items may be final sale—check the product page for details.
How do I initiate a return or exchange?
To start a return or exchange, contact our customer service team at [insert email/contact form link]. They’ll guide you through the process and provide a return shipping label if applicable.
Do you offer free returns?
We currently offer free returns for domestic orders. For international returns, shipping costs may apply.
What steps does Tre & Co. take toward sustainability?
Sustainability is at the heart of what we do. We prioritize eco-friendly materials, ethical production practices, and reducing waste throughout our supply chain. Our goal is to create fashion that not only looks good but also does good for the planet.
Are your products ethically made?
Yes, all our products are made in partnership with ethical manufacturers who uphold fair labor practices and prioritize worker well-being.
What sizes do you offer?
Our collections are designed to be inclusive, and we offer a wide range of sizes. You can find detailed size charts on each product page to help you find the perfect fit.
How should I care for my Tre & Co. pieces?
To ensure the longevity of your garments, we recommend following the care instructions provided on the product label. Most of our pieces are designed for easy care, but delicate fabrics may require hand washing or dry cleaning.
Do you restock sold-out items?
Some of our popular items may be restocked, but many of our designs are limited edition. If something you love is sold out, sign up for restock notifications on the product page to be the first to know when it’s back.
How can I get in touch with Tre & Co.?
We’d love to hear from you! You can reach us via email at [insert email address] or through our contact form [insert link]. Our customer service team is available Monday through Friday, 9 AM to 5 PM (UTC).